In-Store Pickup Policy

Last Updated: October 21, 2026

German Perfumes LLC offers a convenient and complimentary in-store pickup service for eligible online orders.

Customers can purchase products through germanperfumes.com and collect their orders directly from our physical perfume store in New York City.

This policy explains pickup eligibility, location, availability, notifications, collection requirements, and customer support.

1. Free In-Store Pickup

IN-STORE PICKUP — FREE ($0.00)

There is no additional charge for collecting an eligible online order from our New York store.

• Pickup fee: $0.00 USD

• Minimum purchase: None

• Pickup location: German Perfumes LLC, New York

• Availability: Eligible products and orders

In-store pickup is available only when displayed as an option during checkout.

2. Pickup Location

German Perfumes LLC

85 E 2nd St
New York, NY 10009
United States

Google Maps Directions:
https://www.google.com/maps/search/?api=1&query=85+E+2nd+St+New+York+NY+10009

Customers may visit our physical store to collect eligible online orders after receiving a Ready for Pickup notification.

3. Store Opening and Pickup Hours

Our physical store is open seven days a week.

Day	Opening Hours
Monday	8:00 AM–11:00 PM
Tuesday	8:00 AM–11:00 PM
Wednesday	8:00 AM–11:00 PM
Thursday	8:00 AM–11:00 PM
Friday	8:00 AM–11:00 PM
Saturday	8:00 AM–11:00 PM
Sunday	8:00 AM–11:00 PM

All hours are in Eastern Time (New York).

Special hours may apply during public holidays, emergencies, or exceptional circumstances. Any changes will be communicated where reasonably possible.

4. How In-Store Pickup Works

Step 1 — Shop Online

Browse germanperfumes.com and add your preferred products to the shopping cart.

Step 2 — Select In-Store Pickup

At checkout, select the available in-store pickup option for our New York location.

Pickup availability depends on product eligibility and inventory assigned to the store.

Step 3 — Complete Your Order

Complete checkout using an available payment method.

You will receive an order acknowledgement by email.

Step 4 — Wait for the Ready for Pickup Notification

Our team will prepare your order and notify you when it is ready.

Please do not visit the store to collect your order before receiving this notification.

Step 5 — Collect Your Order

Visit our New York store during opening hours and provide the required order information.

5. Pickup Preparation Time

Pickup preparation begins after successful order placement and any necessary payment verification.

The estimated pickup preparation time, where available, is displayed during checkout or communicated in the order notification.

Actual readiness depends on inventory availability, order volume, and verification requirements.

A pickup order is ready for collection only after we send the Ready for Pickup notification.

6. What to Bring for Pickup

When collecting an order, please bring:

• Your order confirmation email or order number

• Your Ready for Pickup notification

• A valid photo ID if reasonably requested for order verification

Our team may request additional verification when necessary to protect customers against unauthorized collection.

7. Pickup by Another Person

If another person will collect your order, please contact our customer support team before collection.

We may request the authorized collector's name and reasonable verification details.

We reserve the right to delay release of an order where authorization cannot be reasonably verified.

8. Product Availability

In-store pickup is subject to available inventory at our New York location.

If a selected product becomes unavailable after an order is placed, we will contact the customer to explain the available options.

These may include waiting for availability, selecting an alternative with the customer's agreement, or cancelling the affected item for a refund.

We will not substitute a materially different product without customer consent.

9. Order Changes and Cancellations

Customers should contact our support team promptly to request changes or cancellation of a pickup order.

If an order has not been collected, we will review whether the request can be accommodated.

If we cancel a paid order, the applicable amount will be refunded to the original payment method in accordance with our Payment Policy and applicable law.

10. Uncollected Orders

If you are unable to collect your order, please contact us.

We will assist with arranging a suitable collection date, subject to store availability and operational requirements.

We will contact customers regarding orders that remain uncollected for an extended period.

Any proposed cancellation or refund will be handled in accordance with applicable law and our published policies.

We do not impose an undisclosed pickup storage fee.

11. Returns and Refunds

Products collected in-store remain subject to our published Returns & Refunds Policy.

Eligible change-of-mind return requests may be made within 30 calendar days after collection.

Products must be new, unused, and unopened, with original packaging and seals intact where supplied.

These conditions do not remove applicable rights relating to defective, damaged, incorrect, or materially misdescribed products.

Customers should contact our support team before arranging a return.

12. Walk-In Shopping

Our New York physical store also welcomes walk-in customers during regular opening hours.

Customers may browse and purchase available products directly at the store.

Online product availability, prices, and promotions may differ from in-store offerings where clearly disclosed.

In-store pickup applies specifically to eligible orders placed through germanperfumes.com.

13. Customer Assistance

If you have questions about pickup availability, order readiness, collection authorization, or order changes, please contact our customer support team.

14. Company Information and Customer Support

Legal Business Name: German Perfumes LLC

Physical Store Address: 85 E 2nd St, New York, NY 10009, United States

Website: https://germanperfumes.com

Customer Support Email: support@germanperfumes.com

Customer Support Phone: +1 (228) 227-8554

Physical Store Opening Hours: Monday–Sunday, 8:00 AM–11:00 PM Eastern Time

Customer Support Hours: Monday–Sunday, 8:00 AM–11:00 PM Eastern Time

Time Zone: New York, United States (EST/EDT)

German Perfumes LLC — Shop Online, Pick Up Locally.