Payment Policy

Last Updated: October 21, 2026

German Perfumes LLC is committed to providing customers with a secure, straightforward, and transparent checkout experience.

This Payment Policy explains accepted payment methods, transaction processing, pricing, taxes, payment security, and refunds.

1. Currency

All product prices on germanperfumes.com are displayed in United States Dollars (USD).

The final checkout amount is displayed before payment confirmation.

2. Pricing and Sales Tax

Product prices are displayed in USD.

Applicable state and local sales taxes, where legally required, are calculated and disclosed at checkout based on the transaction and delivery destination.

Sales tax is not necessarily included in the product price displayed on product pages.

Eligible standard shipping within our supported U.S. delivery area is free.

Customers can review their order total, applicable discounts, taxes, and delivery charges before completing payment.

3. Accepted Payment Methods

We accept the payment methods made available through our online checkout.

Payment options may vary depending on the payment provider, customer's device, billing location, and transaction eligibility.

Customers should refer to the available checkout options for the payment methods currently supported.

We do not guarantee availability of any payment method that is not displayed at checkout.

4. Secure Payment Processing

Payments are processed through the payment providers integrated with our Shopify-powered online store.

Payment providers may use security checks, transaction monitoring, and customer authentication to protect against unauthorized transactions.

German Perfumes LLC does not request customers' full payment card numbers, card security codes, online banking passwords, or one-time verification codes through email or telephone support.

Customers should never disclose these details to anyone claiming to represent our business.

5. Payment Authorization and Order Confirmation

Orders are subject to successful payment authorization and applicable security verification.

After checkout, customers receive an order acknowledgement by email.

An order acknowledgement confirms that the order request has been received. Final acceptance and fulfillment remain subject to our Terms of Service.

We may contact customers if additional information is reasonably necessary to verify a transaction.

6. Declined Payments

Payments may be declined for reasons including:

• Insufficient available funds

• Incorrect payment information

• Bank security restrictions

• Failed authentication

• Payment provider limitations

If payment is declined, customers may contact their financial institution or select another available checkout method.

7. Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us with your order number and relevant transaction details.

We will investigate the issue and refund any confirmed duplicate payment.

Pending bank authorizations may disappear automatically without appearing as separate refunds.

8. Order Cancellation and Refunds

If German Perfumes LLC cancels an order before shipment after payment has been collected, the amount paid for the cancelled order will be refunded.

For eligible returned products, we aim to inspect the return and issue the refund within 5 business days of receiving the returned merchandise.

Refunds are generally issued to the original payment method.

After we issue a refund, the customer's bank or payment provider may take approximately 5–10 additional business days to post the funds.

These payment-provider processing times are separate from our internal refund-processing period.

If the original payment method cannot receive the refund, we will contact the customer to arrange an appropriate alternative.

9. Payment Disputes

If you have a concern about a charge, refund, or payment authorization, please contact us so we can investigate.

Nothing in this policy limits any rights customers may have under applicable payment network rules or consumer protection laws.

10. Fraud Prevention

We may review transactions presenting reasonable indications of unauthorized activity.

Where necessary, an order may be delayed, declined, or cancelled in accordance with applicable law and our Terms of Service.

If an order is cancelled after payment has been collected, we will refund the amount paid for the cancelled order.

11. Company Information and Customer Support

Legal Business Name: German Perfumes LLC

Business Address: 85 E 2nd St, New York, NY 10009, United States

Website: https://germanperfumes.com

Customer Support Email: support@germanperfumes.com

Customer Support Phone: +1 (228) 227-8554

Customer Support Hours: Monday–Sunday, 8:00 AM–11:00 PM Eastern Time (ET)

Time Zone: New York, United States (EST/EDT)

For payment questions, please contact us using the details above.

German Perfumes LLC — Transparent Pricing and Secure Checkout.