Shipping Policy

Last Updated: October 21, 2026

At German Perfumes LLC, we are committed to providing a reliable, convenient, and transparent shipping experience. This Shipping Policy explains our delivery coverage, shipping charges, order processing, estimated delivery times, tracking, and procedures for resolving delivery concerns.

1. Shipping Coverage

German Perfumes LLC offers standard shipping to eligible residential and commercial street addresses within the contiguous 48 United States and Washington, D.C.

We currently do not ship to:

• Alaska and Hawaii

• Puerto Rico or other U.S. territories

• APO, FPO, or DPO military addresses

• P.O. boxes

• International destinations

Customers must provide a complete and accurate delivery address within our supported shipping area.

2. Shipping Charges

FREE STANDARD SHIPPING — NO MINIMUM PURCHASE

We offer complimentary standard shipping on all eligible orders.

• Shipping fee: $0.00 USD

• Minimum order value: None

• Shipping carrier: FedEx

• Estimated total delivery: 3–4 business days

Applicable sales taxes, where required, are calculated and displayed at checkout.

We do not add undisclosed standard shipping charges after an order has been placed.

3. Order Processing

Our shipping order-processing business days are Monday through Friday, excluding applicable U.S. federal holidays.

Daily Order Cutoff: 4:00 PM Eastern Time (ET)

• Orders placed before 4:00 PM ET on a processing business day enter processing that day.

• Orders placed at or after 4:00 PM ET enter processing on the next business day.

• Orders placed on weekends or applicable holidays enter processing on the next business day.

Standard handling generally takes 0–1 business day.

Same-day processing does not mean same-day delivery.

Our physical New York store operates seven days a week. However, store opening hours and shipping-processing days are separate.

4. Estimated Delivery Times

Our estimated total delivery timeframe is 3–4 business days, including order handling and carrier transit.

Delivery Stage	Estimated Time
Order handling	0–1 business day
FedEx transit	Approximately 3 business days
Total estimated delivery	3–4 business days

Delivery estimates begin from the applicable processing day, taking the order cutoff into account.

Delivery times are estimates rather than guaranteed arrival dates.

Severe weather, carrier interruptions, public holidays, address problems, or other circumstances beyond our reasonable control may affect delivery.

5. Shipping Carrier

Our designated shipping carrier is FedEx.

After an order has been dispatched, customers receive a shipping confirmation email containing tracking information when available.

Tracking updates may take additional time to appear after the carrier receives the package.

Fragrance products are packaged and transported using services permitted for the products concerned.

6. Order Confirmation and Tracking

Customers receive an order acknowledgement at the email address provided during checkout.

Once an order has been dispatched, we provide available shipment tracking information.

If you have not received a dispatch update within the expected processing timeframe, please contact our customer support team.

7. Shipping Delays

We make reasonable efforts to dispatch orders within the stated processing timeframe.

If we cannot ship an order within the promised timeframe, we will notify the customer, explain the delay, and provide a revised shipping estimate.

Where required by applicable U.S. law, customers may consent to the revised shipping date or cancel the affected order for a full refund.

If required consent is not obtained, we will cancel and refund the unshipped order in accordance with applicable law.

8. Incorrect or Incomplete Shipping Addresses

Customers should provide accurate delivery information, including:

• Full recipient name

• Street address

• Apartment or suite number, where applicable

• City, state, and ZIP code

• Reachable telephone number

Please contact us promptly if your shipping address needs correction.

Address changes cannot be guaranteed once an order has been dispatched.

9. Lost, Missing, Damaged, or Incorrect Shipments

If an order arrives damaged, contains an incorrect product, or does not arrive within the expected timeframe, please contact our support team.

Include your order number and a description of the issue.

Photographs of the package and merchandise may help us investigate.

We will coordinate with the carrier where necessary and arrange an appropriate resolution, including replacement or refund.

Customers are not required to resolve a carrier claim independently before contacting German Perfumes LLC.

10. Failed Deliveries and Returned Shipments

If a shipment cannot be delivered and is returned to the sender, please contact us.

We will review the circumstances and explain the available options, including redelivery or refund where appropriate.

Any proposed additional delivery charges will be disclosed and agreed upon before collection.

11. Order Changes and Cancellations

Customers should contact us as soon as possible to request an order cancellation or delivery-address modification.

Requests cannot be guaranteed after an order has entered fulfillment or been dispatched.

Orders already shipped may be subject to our Returns & Refunds Policy.

12. In-Store Pickup

German Perfumes LLC also offers in-store pickup for eligible online orders at our New York physical store.

Pickup is a separate fulfillment option and is not subject to FedEx shipping charges or carrier delivery estimates.

For complete details, please review our separate In-Store Pickup Policy.

13. Company Information and Customer Support

Legal Business Name: German Perfumes LLC

Physical Store Address: 85 E 2nd St, New York, NY 10009, United States

Website: https://germanperfumes.com

Customer Support Email: support@germanperfumes.com

Customer Support Phone: +1 (228) 227-8554

Physical Store Opening Hours: Monday–Sunday, 8:00 AM–11:00 PM Eastern Time

Customer Support Hours: Monday–Sunday, 8:00 AM–11:00 PM Eastern Time

Time Zone: New York, United States (EST/EDT)

Thank you for shopping with German Perfumes LLC.