Returns & Refunds Policy

Last Updated: October 21, 2026

At German Perfumes LLC, customer satisfaction and transparent service are important to us. This policy explains return eligibility, return shipping, exchanges, cancellations, and refund processing for purchases made through germanperfumes.com.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days of the delivery date.

We accept eligible returns for:

• Change of mind

• Incorrect products

• Products damaged during delivery

• Defective products

• Products materially different from their descriptions

• Substantiated product authenticity concerns

Return eligibility depends on the product's condition and the reason for the return.

2. Change-of-Mind Return Conditions

For a change-of-mind return, the fragrance must be:

• New and unused

• Unopened

• In its original retail packaging

• Accompanied by its original contents

• With original manufacturer seals intact, where supplied

Proof of purchase, such as an order number, is required.

Products that have been opened, sprayed, used, or materially altered are not eligible for change-of-mind returns.

These restrictions do not eliminate applicable rights relating to defective, damaged, incorrect, counterfeit, or materially misdescribed merchandise.

3. Free Return Shipping

Eligible Returns: FREE

German Perfumes LLC covers the cost of return shipping for approved returns under this policy.

• Return shipping fee: $0.00

• Restocking fee: $0.00

• Return method: By mail

• Return label: Prepaid label provided by German Perfumes LLC

Customers should not purchase a separate return shipping label without contacting us first.

Fragrances may be subject to carrier restrictions. We provide return instructions appropriate for the product and shipment.

4. How to Request a Return

Step 1 — Contact Customer Support

Email support@germanperfumes.com within 30 calendar days after delivery.

Include:

• Order number

• Product name

• Reason for return

• Photographs, where relevant to the concern

Step 2 — Return Authorization

Our support team will review the request and provide return instructions.

For an eligible return, we will supply a prepaid shipping label and appropriate packaging guidance.

Step 3 — Send the Product

Pack the item securely using the instructions provided.

Please dispatch an approved return within 14 calendar days of receiving the return instructions, or contact us if additional time is needed.

Keep the shipping receipt and tracking details.

Step 4 — Inspection and Refund

Once the returned product arrives, we will inspect it and process an eligible refund in accordance with this policy.

5. Return Address

Our designated business contact address is:

German Perfumes LLC
85 E 2nd St
New York, NY 10009
United States

Important: Customers must use the return destination specified on the prepaid shipping label provided by our support team. The return destination may differ from our business contact address.

Do not send products to the manufacturer or arrange an unauthorized shipment.

6. Refund Processing Time

We aim to inspect eligible returned merchandise and issue the refund within 5 business days after receiving the return.

Refunds are issued to the original payment method whenever possible.

After issuance, banks and payment providers generally require approximately 5–10 additional business days to display the funds.

Actual posting times depend on the financial institution.

If a refund has not appeared after the expected period, please contact our support team.

7. Refund Amount

For an approved return, we refund the amount actually paid for the eligible returned product, including applicable refundable sales tax.

For a partial return, the refund is calculated using the amount paid for the returned item after applicable discounts.

We do not charge restocking fees or deduct the original complimentary standard shipping charge.

8. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

Provide your order number and a description of the problem. Photographs may help us resolve the matter efficiently.

We will investigate and offer an appropriate remedy, such as replacement or refund, in accordance with applicable law.

We cover necessary return shipping costs for approved claims involving damaged, defective, or incorrect merchandise.

Opening a package to discover a defect does not automatically invalidate a legitimate product-quality claim.

9. Authenticity Concerns

German Perfumes LLC takes product authenticity concerns seriously.

If you believe a fragrance may not be genuine, contact support@germanperfumes.com with the order number and available supporting information.

We will investigate the concern and may request photographs of the bottle, packaging, labels, or batch markings.

If a product is determined to be counterfeit or materially misrepresented, we will provide an appropriate remedy, including a full refund for the affected product and applicable tax.

The unopened-product requirement for change-of-mind returns does not prevent a legitimate authenticity claim.

10. Exchanges

For a different fragrance, concentration, or size, customers may request an eligible return and place a separate order for the preferred product.

Replacement availability cannot be guaranteed while a return is being processed.

For damaged, defective, or incorrect merchandise, contact us to discuss the available replacement or refund options.

11. Order Cancellations

Customers should contact us promptly if they wish to cancel an order.

If an order has not shipped, we will determine whether fulfillment can be stopped.

If we cancel an order before shipment, we will refund the amount collected for that order.

Once an order has shipped, the applicable return process may be required.

Nothing in this policy limits cancellation or refund rights provided by applicable law.

12. Sale and Promotional Items

Sale and promotional items follow the same stated return eligibility requirements as regular-priced items unless a lawful, clearly disclosed exception applies.

The amount refunded will reflect the actual price paid after applicable discounts.

13. Consumer Rights

This policy does not exclude or restrict any non-waivable consumer rights or remedies available under applicable United States federal or state law.

14. Company Information and Customer Support

Legal Business Name: German Perfumes LLC

Business Address: 85 E 2nd St, New York, NY 10009, United States

Website: https://germanperfumes.com

Customer Support Email: support@germanperfumes.com

Customer Support Phone: +1 (228) 227-8554

Customer Support Hours: Monday–Sunday, 8:00 AM–11:00 PM Eastern Time (ET)

Time Zone: New York, United States (EST/EDT)

For return authorization or refund assistance, please contact our customer support team before shipping merchandise.

German Perfumes LLC — Clear Returns, Transparent Refunds.